It was February 18, 2013, the ten (10) officers and the other 4 selected HRM students leaded by Mr. Ryan Jay Lawas HMS Officer took a tour to the rooms and facilities of Andy’s Hotel located at 727 A.S. Fortuna St., Mandaue City 6000, Cebu, Philippines. We were warmly welcomed by their staff from the entrance door all the way to our room tour, Ms. Barbie Romeo Guardiaro General Manager of the said Hotel vowed us to take the privilege of a free ocular inspection to the facilities of the hotel, she said “We are not a first class hotel, we were just a typical business type hotel, but we are aiming and committed to serve our customer a first class experience”. The officers and ther students were divided into two groups to avoid customer distraction
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